In the past two weeks, we've had the oil changed in both vehicles. Directly afterward, we received in the mail exactly two customer satisfaction surveys from the dealerships. Each survey was at least two pages in length.
If you don't fill out the survey and return it, they call you. And if you DO fill it out but indicate a less-than-glowing experience, they call you.
Note to dealership: I'm sick of the surveys. Pleave me and my freshly-oil-filled vehicles alone. You want praise... we get it. But for chrissake, it's an OIL change.
Not an engine rebuild.