Wednesday, August 10, 2005

"I need to speak to your supervisor."

I spent most of the day yesterday dealing with an internet provider who has no idea what good customer service is. I've been round the horn with these people, trying to get my service up and functional, and apparently I'm expecting too much. Gosh, how was I to know I was such a bother?

I'm certain the most often-heard words by Charter cable's customer "service" reps are, "I need to speak to your supervisor." And the attitude with which they respond to that statement is shocking... they become defensive and pretty much tell you no. WHAT?!? No, I may not talk to your supervisor? Hey, kid, that's what supervisors are FOR. To talk to. That's it. Put them on the phone now.

The job of Supervisor must be the easiest job on Earth. All you do is talk on the phone.

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The task of packing to move is an interesting evolution. At first, you're orderly and careful. Each cabinet goes in a different box, categorized meticulously. Then, when you start running low on packing supplies, you modify the way you wrap things. Then the calendar kicks in and starts modifying your entire approach. By the day before the move, you're throwing anything you can find into any box, promising to sort it all out on the other end.

Now I'm sorting. This sucks. I reassembled a desk last night, but couldn't find the packet of screws from the disassembly... which I ended up just throwing into "some box" when I was packing. So I cobbled it together with screws from my supply box, which I had to unpack from a box in the garage...

Unpacking is an ADD-sufferer's nightmare.

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5 comments:

OldHorsetailSnake said...

I think you're onto something. Only unpack a box if you need something. You might wind up with 10-12 boxes full of stuff you don't need....

Cindy-Lou said...

When I worked in a call center and someone wanted to speak to the manager we'd put them on hold and call out "who wants to play manager?" We took this job very seriously, I tell you.

Justice said...

My phrase is slightly different than yours. I say "I'll hold for your supervisor".

Ari said...

Ditto, Cindy-Lou. So now every time I'm in Dave's shoes, I want to say "I KNOW you're not the real manager!" to the first person who answers.

Oddly, I'm in the same kind of mixed up crap unpacking dilemma, only it's at work. School starts in 2 days. Let the wailing, gnashing of teeth and desperate stapler hunts begin.

Lee Ann said...

I have charter too. I tell you, they have the best product in this area, but possibly the worst customer service I have ever seen, ever! Good luck.