Hey DirecTV, SUCK IT!
I am fed up with bad customer service, and DirecTV is just the tip of the iceberg. I am completely and TOTALLY disheartened with my backseat, bastard-step-child (no offense to bastard step children all over the world) status I've been given by companies who advertise one thing and deliver another.
From impossible rebates to customer service phone systems who route you through endless menus and "enter your account number" prompts, only to land you with someone who STILL doesn't have a clue who you are or why you are here - or better yet, you hear a CLICK and realize that, after twenty minutes of holding, you have been dumped... I've freakin' HAD IT.
And that whole thing was one sentence. I must REALLY be mad!
I just want ONE customer service rep who cares about my plight. ONE! I want someone to remember that the customer is, within reason, always right. When you charge 3,600 EXTRA DOLLARS to my American Express card within 3 months because your right hand doesn't know your left hand is picking my pocket, (Direc-freakin'-TV) I want something free, something reduced, or for my ass to be kissed. AT LEAST A LITTLE. Don't tell me it's NOT YOUR F__KING PROBLEM.
And hey, (insert big electronics box store here), don't be so bold as to CHARGE me for an EXTENDED WARRANTY on something that should work flawlessly for YEARS. Either sell a decent product or GET OUT OF THE BUSINESS! Don't insult me by saying "for an extra 100 dollars, you can have the peace of mind that your equipment will work for 24 months." THAT, my friends, is BULLSHIT. And if you buy those extended warranties, you will only enable them to continue pillaging the customer base, which I probably don't need to remind you... is YOU.
Give me service, like Mr. Polly at the shoe store in the town where I grew up. I want a bank that doesn't have a policy of "checks clear at noon, but deposits clear at 2." Give me the small drug store again. The small movie theater. The little cafe on the corner with the platter-sized chicken fried steak.
Or, at least, make me feel like you WANT my business. Is that too much to ask???